Confidentiality & Privacy

Our Confidentiality Policy

What happens to your data once you have completed a Towards Maturity Benchmark?

We appreciate that you are sharing confidential data about your organisation in order to benchmark your progress with others.

Towards Maturity operates a strict confidentiality policy to protect participants in our benchmark research:


If you have any questions about our confidentiality policy, please contact us at [email protected]



Our Privacy Policy

Towards Maturity Community Interest Company is committed to creating a web site that is easy to use and is respectful of the user's privacy. This privacy policy explains how we use information we collect about you and how you can instruct us if you prefer to limit the use of such information.  

Need for personal information

Personally identifiable information is not required to obtain access to any part of our public sites, but if you choose to withhold such information where it is expressly required, we may not be able to:

Information gathered

We collect two types of information from you: 

Information you submit

If you wish, where available:

We will normally require you to complete a registration form. Our registration form requires some basic information including contact information (name, address, and phone number), and payment information (if applicable) needed to process your order, register or enable us to contact you. There are also some non-required fields on our registration form that you may use to provide more data about yourself to help us serve you better.

By entering your details on any of the forms at  you hereby confirm that Towards Maturity Community Interest Company may use such information for our internal business purposes including monitoring enquiries, compiling enquiry statistics and providing such information to any group company or sponsor of Towards Maturity Community Interest Company . If you do not wish for your details to be used for this purpose you should not complete the registration details. Nothing in this section affects your rights under the Data Protection Act 1998.

When filling out a form on this website, if you wish to be contacted by Towards Maturity Community Interest Company about other services and information of potential interest and benefit to you and/or your organisation, you will be given the opportunity to tick the "opt-in" box provided at the end of each form.

Information our site gathers automatically

Usage tracking

We welcome everyone to search and use our site without charge to view the information and materials available for purchase or made available free of charge. As you browse our web site we may log your IP address (the Internet address of your computer, not the e-mail address) and other standard tracking data to evaluate which parts of our site you visit and how long you stay there. This information is aggregated with tracking data from all site visitors to measure the number of visits, average time spent on the web site, pages viewed, etc.

We use aggregated information to help us evaluate the information, training materials and other products and services, including any new offerings we make available on our web site and to measure the use of our site and generally improve the content. Site use tracking data is never associated with individually identifiable information that would reveal anything personal about you.


Like many other commercial web sites, Towards Maturity Community Interest Company  may use standard technology known as 'cookies' to collect information about how you use the site and to ensure that visits go smoothly, especially if you are placing an order for training materials or other product.

[Our cookies neither reveal nor contain any identifying or personal data. Cookies can't read any information on your computer or interact with other cookies on your hard drive.]

If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings.

NOTE: Disabling cookie support will prevent this site from functioning properly and you may not be able to utilise fully all of its features and information.

Click-through URLs

In some of our customer e-mail communications, we may use a device called a "click-through URL." When you click on one of these URLs, you pass through our system before arriving at the web site that is your true destination. Towards Maturity Community Interest Company  uses click-throughs to determine the level of interest in particular topics and to measure the effectiveness of our communications. We do not share this data with anyone, and we make no attempt to match click-throughs to particular email addresses.

Use of information

We will only use any personally identifiable information to, where applicable: 

If you purchase products through our site, we use your registration information to process your order(s) and to send you e-mail about your orders. If you submit credit card information, we use that information to collect payment for your orders. Towards Maturity Community Interest Company uses encryption technology to attempt to protect your credit card details, however Towards Maturity Community Interest Company can not guarantee that such technology is totally private or secure. If you would prefer to make payment by another method, please contact us to discuss this aspect.

The information you provide or we obtain from you via the Towards Maturity Community Interest Company  web site will be held primarily by Towards Maturity Community Interest Company . You agree that we may show the information you provide to such of our employees as need to see it and, because Towards Maturity Community Interest Company  is sometimes funded by third parties in relation to specific projects or in connection with creating learning materials or in liaison with accreditation bodies we may send it to such persons. You agree we may also share you information with third parties engaged to assist in the processing of any order, or in relation to any courses run or any other services provided to you.

We may also provide individually identifiable information to third parties in any case where it is required by law.

It is Towards Maturity Community Interest Company policy not to disclose any individually identifiable information about site users to third parties without specific permission to do so. We do not sell users' names or email addresses to other companies to use to send unsolicited advertisements or mail.

Third Party sites

Any third party display advertisements or links to third party sites shown on our site may collect user information if you click or follow their instructions. We do not control any data collected voluntarily or involuntarily through these advertisements or third party sites. You should investigate the privacy policies of any such site if you have concerns about its collection and use of user information.

Updating the privacy policy

Towards Maturity Community Interest Company may update this Privacy Statement from time to time. Please check this page periodically for changes. Your continued use of the Towards Maturity Community Interest Company site following the posting of changes to this Statement means you accept the changes we make. If you have any comments or questions regarding this Privacy Statement or site Terms, please contact us.