Resources

File Type Title & Description  
Responding rapidly to deliver customer excellence at BT Retail

This case study shows how BT uses short video content to ensure e-learning improves customer service and saves costs

Case study: supporting customers at LV=

9 tips for L&D leaders to create and support collaborative learning

Case Study: Worldmark Puts its Stamp on Synchronous E-Learning

Winner: Best use of synchronous e-learning: Worldmark International Worldmark originally developed synchronous e-learning to...read more

Thomson Reuters finds the recipe that ensures its learning is linked to business success.
26 Sep 2012 - 1.57 MB

Discover what it takes to enable elearning and mangement to combine in order to increase business responsiveness.

Boots Casestudy 2013
5 Aug 2013 - 1.31 MB

In recognition of what was achieved when a small in-house learning technology team had a clear corporate vision but limited resources to respond to...read more

Characteristics of a successful Learning Technology Strategist
20 May 2013 - 157.3 KB

Cable & Wireless prove that during times of change, e-learning can bring significant cost savings, business results and innovation!

Introducing social learning at Dixon

How Dixon Retail's strong online learning culture paved the way for a  successful launch of social learning with video

Learning Technology boosts business results at Dixons Retail

This story outlines how Dixon Retail journey with learning technologies has evolved. It considers practical lessons learned as they progressed...read more

Learning innovation delivers business results at Sky

Getting new contact centre staff up and running and delivering bottom line results faster. This resource addresses induction, customer care,...read more

Frontline - elearning for customer support

How the library service changed front line behaviour of staff using blended learning supported by peers. This resource addresses blended learning,...read more

Do something different tomorrow! Raise awareness, overcome objections and think like a marketer
12 Sep 2011 - 113.4 KB

This document contains top tips from our research that will help you implement learning technologies more effectively.  Learn how you can use...read more

The Royal College of Nursings Dignity projetc

Dignity: At the heart of everything at the Royal College of Nursing with e-learning playing a vital role. This resource addresses learners, qualifications, learner support and customer care.

Blended CHEERS Programme brings Good Health

A classic example of IT systems introduction with improved performance and faster route to competence for new hires. This resource addresses blended...read more

Ikea - using learning technologies to find missing stock

Custom content creation to address business needs. This resource addresses custom content, customer care, e-assessment, culture, learner engagement,...read more

Transforming Customer Service at Johnson Controls

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank. This resource...read more

L&D Evolving at AXA

Harnessing team strengths to deliver e-learning across AXA UK has lead to L&D evolving in the organisation. This resource addresses compliance, customer care, culture and engaging trainers.

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